Delivering Happiness: Insight and inspiration from Zappos
I’m currently putting together the presentation for this month’s Moxie Club and as part of my research came across this amazing video from Tony Hseih, the CEO of Zappos. Zappos has become the most successful online shoe retailer in the US starting from $1.6m in 1999 to $1.2 billion last year (wow!). Their secret to success is not a secret and there is some great advice and wisdom in this video.
I hope you enjoy it!